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Here is a conversation (through email) that I had with Rapido Customer Service. It was the most expensive rolling stock I had purchased, but I didn't mind because I had the impression it was a top quality item. : Tuesday, March 13, 2007 8:13 AMSubject: CN Emperor Sleeper(101014 CNR Gr/Blk PS E series 4-8-4 Duplex Sleeper 'EMPEROR' $59.99)Hi,My wife just bought me this sleeper car as a gift. I was checking it out last and I found the coupler on one end is very low. So low that it it doesn't attach to another coupler very well. I tried about a half dozen cars and engines to see what was going on. On one end the coupler linked just fine to whatever I tried. The other end was too low.Is there a way to adjust this, or is a design issue ?Thanks,Albert Elms, Halifax, Nova Scotia Hi Albert,Thanks for your email, and I'm sorry about your car. The issue with the low coupler at one end stems from the packaging being too tight at that end of the car. We will be redesigning the packaging on our upcoming runs of our cars to prevent this from happening again.It is not a difficult fix by any means, but it does involve taking the car apart. If you don't feel comfortable doing this then you can send it back to me, and I will repair the car and send it back to you in perfect condition, and will send you a bunch of batteries to help cover the cost of shipping the car to us and the hassle.Thanks again, and please let me know if you would like to take up on this.Regards, Dan GarciaCustomer Service Manager, Rapido Trains Inc. Sent: Tuesday, March 13, 2007 10:27 AMSubject: Re: CN Emperor SleeperHow would I go about fixing the problem ? Hi Albert,The best way that I've found so far involves stripping the roof, sides, interior and trucks off of the underframe, holding the warped part over a boiling kettle or pot for a very short period of time (10 seconds - just long enough for the plastic to get warm), and then bending and holding the underframe until it cools and holds its shape straight.This is by no means the only way...if the warp is not too bad, you could bend it while cold. One of our customers suggested cutting a small slot into the centre sill of the underframe (the two girders that travel along the centre from end to end) and then gluing in a slightly wider strip of styrene in the slot to lengthen the centre sill and straighten it. I haven't tried this method yet, but I don't see why it wouldn't work.Thanks again, and regards,Dan GarciaCustomer Service Manager,Rapido Trains Inc.
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