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[quote user="Virginian"]Steve, I see we are quick to get your attention when you see a downturn in sales due to the dialog.  I guess that was per the "business model", therefore merits the attempted glossover.  Care to put forward a theory on why the original poster's continued emails and phone calls went unanswered all the way up to his registered letter?You do not need a Harvard Business degree to see thru the BS jargon, and spot a poor way of doing business.  I hate to be harsh, but I HATE that typical business jargon.  When you screwed up, fess up.  You made a VERY big mistake.  Gloss does not stick to a bad taste.  I for one am going to be placing some very significant orders in the near future when my tax refund arrives.  Your company is off my potential order list.Just for the record.[/quote]Nobody is trying to gloss over anything.  I have stated before that we have made mistakes.  That is obvious.  We bit off a bit more than we could chew with our latest upgrades.  We know that now and we're doing everything we can to remedy the problems, and we will.  We have had a pretty good track record the last eight years until lately.  As for phones and emails, we were overwhelmed this past holiday season.  Since then we have hired more customer service people and they are working hard to get us caught up.  Emails and phones are already starting to get better.  They should be back to normal shortly.  No theory, this is the truth.  We were just overwhelmed and got behind.  We had a much better holiday season in 2006, which now in the long run has hurt us more than it helped.  Next year we will be much better prepared.I'll say it again.  We appologize to all of you that had problems with your orders and deeply regret that we weren't better able to serve you.  We're not going to make up excuses, we're going to fix the problems and move forward. Steve GuccionePresidentInternet Trains, Inc.
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