Anybody ever have problems with this business? I have bought items from them without problems,however when I e-mailed them with DCC questions I never get an answer. I don't consider that good customer service. "Customer Service" is an endangered species.
I have dealt with them many times and find them very helpful. They take a little while to answer email, but are very good if want to call and get information.
I have heard Tony's is slow but have never dealt with them. Tony's has been good for sending orders though. I use Litchfield Station just about exclusively and Bruce is very good for answering email.
I have found that Traintek LLC is good also. I bought a couple decoders from them at a train show which were the incorrect ones. It was easy to exchange them.
Rich
If you ever fall over in public, pick yourself up and say “sorry it’s been a while since I inhabited a body.” And just walk away.
Here is a note I found on Tony's Web site:
Quote
"Spam is making emailing more difficult. We answer emails within 12-48 hrs, but about 20% of our replies are lost in cyberspace. Please call +1-802-878-5005, US/Canada toll-free 800-978-3472, or fax 802-878-5550 if you do not receive a reply by then."
End of quote.
Jack W.
I have had good luck every time dealing with them but usually don't do it by email. Personally I don't think email is always the most reliable source for getting help like this anyway.
I have however talked to Tony himself several times by phone and he is always very helpful and knowledgeable.
I have had dealing with Tony's and have nothing but good things to say but I thik when it comes to getting questions like that answered you may be better off just calling them on the phone. They helped me with a few minor issues. Their staff are all helpful and very knowledgeable and really nice people to deal with.
Have you checked your junk mail box and your spam filters?
I will add to the amens for Tony, have done business with them for many many years, no problems, always helpful, and good communications. Maybe you expect a little too much from a company with limited human resources that can sit at a keyboard and answer questions the minute they are received.
Tony gets my vote, along with Litchfield.
Bob
I'm dealt with Tony several times and had no problems. In this day and age of heavy duty spam filters, e-mail communications can be spotty. A phone call is the best bet.
Nick
Take a Ride on the Reading with the: Reading Company Technical & Historical Society http://www.readingrailroad.org/
i used tonys a while back and email response was slow, but any company that offers FREE phone calls to itself for the customers use is obviously trying to give customers a good opportunity to comunicate with them. have patience or pick up the phone.
Hi!
For DCC stuff especially, Tony's is (imho), the BEST! I've bought several items from them over the last year, and the service was terrific. I have also emailed a couple of questions to them, and they always got back to me. However, they did take some time doing so, and they explained that they are inundated with emails (a lot of spam), and just can't dedicate a staff to answer questions.
I suggest you give them a call, but only if your questions can't be answered by the mfg's site, and/or this forum. After all, they have a business to run and can't be expected to handle emails as quickly as they handle their orders.
ENJOY,
Mobilman44
ENJOY !
Living in southeast Texas, formerly modeling the "postwar" Santa Fe and Illinois Central
Thank you for all your responses, I'll continue to purchase from them because that was never an issue and I will CALL for now on when it comes to questions.