MTH Update

[Fred Bear]

Received a call from MTH about my problem with the Shay. They not only made it right, but encouraged calls from me if anything ever goes wrong with any MTH product regardless of how long it's been in use. The guy was way more than helpful, guess I pulled the trigger too soon on the bad press for MTH. All the more reason however to have good contact people up front taking care of things initially. Jake

[Anonymous]

Jake,

          Glad to hear they took care of your problem.  That is one of the things I like about MTH: great customer service.  I had the chance to meet Mike Wolf this past September, and I talked to him for quite a while.  He was nothing like I was expecting.  I was expecting someone who really didn't care about their customers, and just a bad attitude in general.  He has to be one of the nicest people around, really cares about his customers.  One of the things I mentioned to him was how impressed I was with customer service.  It is nice to know that there are still people out there who do anythig and everything to help someone out.

[johnandjulie13]

I am glad to hear that you have been well serviced.  Both Lionel and MTH were suffering from awful customer service over the last few years.  There have been many recent postings lauding the current excellent customer service from Lionel.  I am happy to see MTH also getting some kudos.  If any company is going to survive, they will have to treat the customer right.

Regards,

John O

[jefelectric]

Received a call from MTH about my problem with the Shay. They not only made it right, but encouraged calls from me if anything ever goes wrong with any MTH product regardless of how long it's been in use. The guy was way more than helpful, guess I pulled the trigger too soon on the bad press for MTH. All the more reason however to have good contact people up front taking care of things initially. Jake

Hi Jake,

If you are satisfied with the response from MTH, it would be a good idea to either delete or edit your original post to reflect that.  As of now it is still posted reflecting your displeasure.

[Fred Bear]

I would like it deleted, but I do not know how. I tried, it denied me that option, Jake

[palallin]

The thread was probably a good idea:  five'll getcha ten the complaining thread was the reason you got the phone call . . . .

[Fred Bear]

Does someone from MTH read this posts you reckon'? Jake

[palallin]

I suspect that someone from all the manufacturers browses these discussions (as well the OGR and the MTJ).  I doubt they read every thread, but that one stood out and is probably one of the primary reasons they do.

 Certainly, the effort at damage control was a good one.

[jimhaleyscomet]

If you go to your original post, there should be a button where you can edit any messages you posted (next to quote and reply button).

Jim H