Trains.com

Help with Lionel customer service

1434 views
3 replies
1 rating 2 rating 3 rating 4 rating 5 rating
  • Member since
    January 2004
  • From: Midwest
  • 72 posts
Help with Lionel customer service
Posted by statistician on Monday, December 26, 2005 8:32 PM
Hi,
My #14517 (2343C remake - powered B unit) arrived the other day with illegible numbering on one side and with black end ladders that do not match the existing ABA. It is under warranty, so I called customer service and mentioned that the unit appearing in the 2001 catalog with silver ladders had clear graphics. Their response was "products are subject to vary" and therefore the warranty did not apply to this situation. I can get my money back from the hobby shop where I bought it, but this was his last one and the engine is hard to find still new. Reluctantly, I'll have to take the refund from my dealer as Lionel will not fix this problem.

Has anyone else had problems with visual quality control? If so, how was it resolved? Thanks!

  • Member since
    December 2001
  • From: US
  • 1,475 posts
Posted by overall on Monday, December 26, 2005 8:47 PM
If the numbering is really "illegible" then I would think that would be a warranty claim. It may vary from the catalog but you should be able to read it I would think.

George
  • Member since
    January 2004
  • From: Midwest
  • 72 posts
Posted by statistician on Monday, December 26, 2005 9:03 PM
I can read the 2343C numbering, however it is very fuzzy/blurred on one side (very noticeable). Just was expecting a little more for $350.00 I guess... thanks Bryan
  • Member since
    March 2005
  • From: Southwest Georgia
  • 5,028 posts
Posted by dwiemer on Monday, December 26, 2005 9:15 PM
Bryan,
It is possible that it was a double stamp. In some circles, that would be a factory error and a quasi rarity (not a listed rarity that would increase value), just a interesting defect. If it is something that won't bother you too much, you may want to keep it. If, on the otherhand, it is troublesome, by all means, take it back.
Good Luck,
Dennis

TCA#09-63805

 

Charter BTTs.jpg

Join our Community!

Our community is FREE to join. To participate you must either login or register for an account.

Search the Community

FREE EMAIL NEWSLETTER

Get the Classic Toy Trains newsletter delivered to your inbox twice a month