help

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  • Member since
    September 2014
  • 28 posts
help
Posted by LAWRENCE SMITH on Sunday, April 5, 2020 12:36 PM

I'm a Classic Trains subscriber and moved in late 2019. Think I missed the winter 2019 edition.Logged in to the site but was unable to access it electronically. What have I missed?

  • Member since
    January 2019
  • From: Henrico, VA
  • 5,073 posts
Posted by Flintlock76 on Sunday, April 5, 2020 1:08 PM

This is what the issue looked like.

http://kalmbachhobbystore.com/product/back-issue/ctr191201-c  

If you didn't recieve it I'd contact Kalmbach customer service by phone or e-mail.  One of my copies of "Trains" never arrived about a year or so ago and they replaced it with no problems.  

  • Member since
    September 2003
  • 12,819 posts
Posted by Overmod on Sunday, April 5, 2020 1:31 PM

The 'new' customer service (in Texas) ought to be able to make quick work of a subscriber's ability to access 'electronic issues' -- both in the problem and in the publication sense.  See the little link in the upper right-hand corner of the Kalmbach page.

  • Member since
    May 2003
  • From: US
  • 19,162 posts
Posted by BaltACD on Monday, April 6, 2020 7:37 AM

Overmod
The 'new' customer service (in Texas) ought to be able to make quick work of a subscriber's ability to access 'electronic issues' -- both in the problem and in the publication sense.  See the little link in the upper right-hand corner of the Kalmbach page.

Would a 'customer service' boiler room operation be considered 'essential' in today's covid-19 world?

  • Member since
    September 2003
  • 12,819 posts
Posted by Overmod on Monday, April 6, 2020 11:06 AM

BaltACD
Would a 'customer service' boiler room operation be considered 'essential' in today's covid-19 world?

Wouldn't have to be.  The days when landline actually had to be run into a boiler room and a bunch of people then had to be present to use it are long over.  Customer service in Texas can 'work from home' just as readily as Kalmbach employees in Milwaukee can.

And I suspect there are different requirements, and perhaps very different attitudes about closing business for social distancing, in outsourced and offshored call center facilities... some of which have probably figured out how to be declared 'essential' for some segment of services they provide such as emergency support or 'live' medical answering services.

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